Terms and Conditions

  1. About Notera Pappershandel
  • Notera Pappershandel AB (Swedish org. no. 559408-3106) is based in Skellefteå, Sweden. 
  • If you wish to get in touch with us, send an email to [email protected] with your inquiry and your contact details and we will respond shortly.
  1. Orders
  • When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address. Please save your order confirmation for any future contact with us.
  • If there is something wrong with the order confirmation, please contact us via e-mail to [email protected] and we will help you.
  1. Shipping
  • Within Sweden: Our normal delivery times are 2-5 business days. Orders placed on weekends are sent on the following Monday at the earliest. Goods under 2 kg are delivered with PostNord 1st class registered letter directly to the mailbox (ordinary delivery time 2 business days) with a fixed price of SEK 49. Goods over 2 kg are delivered by PostNord MyPack Home Small to directly to the mailbox (ordinary delivery time 1-3 working days) with a fixed price of SEK 49.
  • Within EU: We ship within 1-3 days. The package is traceable and often arrives in about a week, note that it sometimes can take up to two weeks. Shipping cost within the EU is between SEK 119 to SEK 199 depending on package weight.
  • If delays in the delivery should occur (without us notifying you of a longer delivery time), please contact us at the e-mail address: [email protected].
  • The customer is responsible for ensuring that all address and contact details are correct on the confirmed order.
  • When package is delivered to a post office: if the customer does not pick up their package in time, the package goes back to and we charge a fee of SEK 250 for handling costs.
  1. Pricing
  • All prices in the store are stated in SEK and all include 25% VAT.
  • We reserve the right of price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
  1. Returns

When purchasing items in the webshop, you as a customer have a 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

5.1 When exercising your right of withdrawal:

  • If you regret a purchase after you received it, always let us know at [email protected]. In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated. 
  • After our response to your notice of regret, you should immediately and at the latest within the statutory 14 days return the products to us at the address communicated in our email to you.
  • You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.
  • From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.

  • Once we have received the returned goods and approved the return, we will refund you within 30 days at the latest (but usually much faster than that).

For more on the statutory right of withdrawal, see here.

  1. Claims and complaints
  • We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
  • You must always contact us for approval before returning a defective item.
  • The complaint must be sent immediately after the defect has been discovered.

    6.1 How do you proceed with a complaint?
  • Any errors and defects must always be reported to [email protected], where please state your name, address, e-mail address, order number and a description of the error. Please attach a photo/video where the error is visible.
  • We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

  1. Limitation of liability

  • We take no responsibility for indirect damages that may occur due to the product.
  • We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
  • Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control and for normal use of our products.
  1. Product information

  • We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.

  1. Information about Cookies

  • We use cookies to improve your experience as a visitor and customer at Notera Pappershandel. In accordance with the law of electronic communication (LEK), visitors to a website for privacy purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Swedish Post and Telecommunications Authority's website.

  1. Personal data
  • By shopping at Notera Pappershandel, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
  • Notera Pappershandel is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us in order to be able to handle your order and in the instances when you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs.
  • The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
  • 10.1 What is personal data?
  • Personal data is all information that can be directly or indirectly attributed to a natural person.
  • 10.2 What information do we store?
  • In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
  • Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
  • 10.3 Legal basis

    In connection with a purchase, your personal data is processed to complete the agreement with you. Marketing, campaigns and similar mailings take place with your consent.

  • 10.4 What information is shared and for what purpose?
  • 10.4.1 Payment provider
  • When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud. The payment provider (payment services) we use is Stripe.
  • 10.4.2 Shipping company
  • In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification. The shipping company we work with is PostNord.
  • 10.4.3 Newsletter
  • If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider GetANewsletter. This is to be able to keep you updated with information and offers for marketing purposes.
  • 10.5 The Right of Access
  • You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.
  • 10.6 Right to rectification
  • You have the right to ask us to update incorrect information or supplement information that is incomplete.
  • 10.7 The right to be forgotten
  • You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).
  • 10.8 Responsible for data protection
  • Note Pappershandel is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
  • 10.9 How we protect your personal data
  • We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
  • We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.

11. Changes to the General Terms and Conditions

  • We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.

12. Dispute and choice of law

  • In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
  • In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
  • Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

Terms last updated November 13, 2023.